HireU Global Staffing
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Full job description
Customer Support & BPO
HU
HIREU
About Us
HireU Global Staffing is India's premier talent and workforce solutions partner. We connect top talent with industry-leading organizations across technology, finance, healthcare, and enterprise sectors.
Job Role
We are looking for enthusiastic, empathetic customer support professionals to assist global customers via email, live chat, and voice. 100% Remote / Work from home opportunity with full equipment provided.
Required Skills
- Flawless verbal and written communication in English.
- Empathy, active listening, and calm problem-solving ability.
- Typing speed of 40+ WPM with 95% accuracy.
- Quick learner with ticketing platforms (Zendesk, Freshdesk).
Key Responsibilities
- Respond promptly to incoming customer queries across email and chat channels.
- Troubleshoot user account, billing, and technical issues with patience.
- Escalate complex bugs to Level 2 engineering teams with detailed notes.
- Maintain first-contact resolution rates of 85%+ and CSAT scores above 92%.
Perks and Benefits
- 100% Work from Home with laptop and broadband stipend provided.
- Night shift allowances and weekend duty bonuses.
- Health insurance policy from Day 1.
- Quarterly recognition awards and fast promotions.
How to Apply
Interested candidates can apply directly using the "Apply for this job" button above or share their updated resume at: support.jobs@hireugs.com